What changed, and when.

Kestrel reads photos

Attachments are now part of the run. Kestrel writes down what each photo shows and checks it against what the customer said.

• desk-corner.jpgDesk, left corner split along the edge
• box-label.jpgShipping label, order 81226

• NewPhotos and screenshots are read on every plan.
• NewA rule can hand over any ticket that has an attachment.
• BetterThe run view shows each photo beside the line written about it.

Approvals on the ticket

Teams without Slack can now approve a request from inside Zendesk, Intercom or Help Scout.

• NewApprove or decline from a note on the ticket.
• BetterAn approval request now names the rule and how far over it is.
• FixedA request no longer expires while the approver is typing a reply.

Six new tools

Klarna, Xero, Etsy, Wix, Asana and Zoho Desk join the list, which brings it to twenty-four.

• NewSix connections, each with its own list of allowed actions.
• BetterConnecting a tool now takes four steps, down from seven.

Export the audit log

Every read, lookup and change can be sent to the tools your security team already watches.

• NewStream the log to Datadog, Splunk or a webhook.
• NewDownload any date range as a CSV file.
• FixedTimes in the log now follow the workspace time zone.

Limits per category

A refund limit and a replacement limit no longer have to be the same number.

• NewSet a different limit for each category.
• BetterChanging a limit shows how many past runs it would have affected.
• FixedCurrency symbols now match the currency of the charge.